Digital concierge for information and experiences
How digital concierge and virtual reception works
Vikey makes your hospitality facility’s front desk virtual.
With web concierge, you can increase your revenue and improve your guests’ stay by offering them to purchase additional experiences and services.
In the Vikey web app with door and main entrance buttons, guests will find a special section where they will find both additional services offered by you, such as shuttle, breakfast, etc., and experiences offered by Vikey partners such as guided tours and museum tickets.
Thanks to smart concierge, which is the traditional concierge service that Vikey now makes digital, the guest will always have useful information about the accommodation at his or her fingertips: address, contact details, hours, wi-fi password, maps and more, for an even more enjoyable stay.
Be ahead of your guests’ most frequently asked questions by providing textual, photographic, and video content in the virtual reception area that guests can check out even before they arrive.
From your dashboard, you can add and update, at any time, online concierge content to offer your guests a 360-degree travel experience and increase revenue opportunities.
Get more positive reviews
With a digital concierge you improve your accommodation’s reputation. You provide your guests with everything they need even before they ask for it, significantly improving their travel experience.